![]() ![]() Once you’re meeting your quality control standards, don't stop there. How well are the operational processes working to deliver quality? How could they be improved? 6. Also, get regular feedback from employees. Use measurable feedback from external sources, such as customer surveys, online ratings, reviews, and net promoter scores (NPS), to get a fuller picture of product and service quality. Review your data regularly to see how well your company is meeting its quality standards. Most business software, from financial and accounting apps to customer relationship management or customer service tools, lets you customize the information you collect and use dashboards to view it at a glance. In a restaurant, operational processes might require servers to pick up food for delivery to the customer’s table within two minutes of it being prepared. For instance, in a B2B company's accounting department, operational processes might require preparing and delivering invoices within 24 hours after a job is completed or a product is delivered. ![]() Starting with your critical operations, create step-by-step processes that include benchmarks. If you create good processes, continually measure the results of the processes, and work to consistently improve the process, your product or service will get better and better. ![]() Edwards Deming, the founder of modern quality control, believed that well-designed processes lead to high-quality products and services. Create operational processes to deliver quality. Getting orders out to customers quickly and accurately is a more important standard because it has a more direct effect on the quality of experience and customer satisfaction. This will enable you to get results quickly and also keeps you and your team from becoming overwhelmed.įor instance, if you own a restaurant, keeping the restrooms clean is definitely something to monitor in your quality control program-but not the most important thing. However, begin by focusing on the most important measures - those that have the biggest effect on your profits and your customer experience. Of course, you want to ensure quality in all aspects of your operation. Decide which quality standards to focus on.
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